What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to view submissions

    Asked by ewaak on May 30, 2014 at 10:53 AM

    For about a week, I've been unable to open my forms to view the submissions. JotForm doesn't give me the option to edit or view. What do I need to do?

    Thanks in advance!

    Page URL:

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    Answered by ewaak on May 30, 2014 at 10:56 AM

    I have cleared my browser's cache and cookies. 

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    Answered by ewaak on May 30, 2014 at 11:07 AM

    I also can't select or edit my forms. 

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    Answered by ewaak on May 30, 2014 at 11:19 AM

    It's fixed!

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    Answered by EliezerN on May 30, 2014 at 12:23 PM

    Thanks for the update on this matter. It is good to know your figure it out.

    Please feel free to contact us again if further assistance is needed with this enquiry.


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    Answered by ewaak on May 30, 2014 at 01:51 PM
    Oddly the problem is back again. And when I click on the profile button at
    the top right corner, nothing happens. Any ideas?
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    JotForm Support

    Answered by EltonCris on May 30, 2014 at 02:57 PM

    Hi Erika,

    I am using the same browser as you, Google Chrome. I tested it on different browsers but I am unable to reproduce the problem. May I suggest you to please clear your browsers cache and cookies again and recheck. This might resolve the problem with your current browser. 

    You can only open a different browser and check it there. Perhaps it was your current browser that is not behaving properly. Try updating your chrome to Version 35 after clearing its cache.

    Thank you and have a good day!