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    I have an email address thats not accepting the form?

    Asked by jxdavis on May 30, 2014 at 02:07 PM

    On my Incident Report Form I have an email address thats not recieving messages? Any suggestions?

    email report form
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    Answered by EliezerN on May 30, 2014 at 03:27 PM

    Hi,

    I think this is the form you are talking about: http://www.jotformpro.com/form/41344500379956 Please correct me if that is the wrong one.

    Upon checking the settings of your notifier I found the Sender Name is set as Jotform which means that you have not chosen any field from the form, probably because you do not ask the name of the submitter. The Reply-to Email is empty too and I think for the same reason as sender name:

    Those factors may affect the correct functioning of the notifiers sometimes, so it is recommended that you correct  it in order to narrow the possibilities of related issues.

    Upon checking the mail logs for your recipient email Security&FareEnforcement@metrostlouis.org, no entry was found. 

    So, could you please try changing the recipient email address just for test purposes? Kindly change it and send some submissions, if they arrive to the new email address, that means that something is wrong with your email Security&FareEnforcement@metrostlouis.org. Please make sure the spelling is correct.

    Please inform us if the issue still persists with the new recipient email.

    Thanks