What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I think this is the form you are talking about: http://www.jotformpro.com/form/41344500379956 Please correct me if that is the wrong one.
Upon checking the settings of your notifier I found the Sender Name is set as Jotform which means that you have not chosen any field from the form, probably because you do not ask the name of the submitter. The Reply-to Email is empty too and I think for the same reason as sender name:
Those factors may affect the correct functioning of the notifiers sometimes, so it is recommended that you correct it in order to narrow the possibilities of related issues.
Upon checking the mail logs for your recipient email Security&FareEnforcement@metrostlouis.org, no entry was found.
So, could you please try changing the recipient email address just for test purposes? Kindly change it and send some submissions, if they arrive to the new email address, that means that something is wrong with your email Security&FareEnforcement@metrostlouis.org. Please make sure the spelling is correct.
Please inform us if the issue still persists with the new recipient email.