"Form over Quota" message is appearing

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    llee2@
    Asked on May 30, 2014 at 02:25 PM

     

    My contest form is delivering a message that the form is over quota and cannot be used at this moment.  I have tried deleting over 20,000 entries from this contest and the form is still not working.  Our contest doesn't end for a couple more days, so we need this corrected ASAP!

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    Carina
    Answered on May 30, 2014 at 03:38 PM

    Your Premium account charge failed so the account llee2@ is now a free account and it is limited at 100 monthly submissions. Deleting the submissions does not affect the submissions counter. Right now you have over 40.000 submissions hence the overquota message. It is necessary to upgrade, but nevertheless I will forward this situation to our developers because the maximum submissions accepted should be 1.000 with the Premium plan. 

    Please consult here more details on our pricing plans and select the most suited to your needs.

    Let us know if further support is needed.