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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email form not sending email to recipient

    Asked by mserebrin on May 30, 2014 at 05:50 PM

    Although I receive the test email and also the notification, upon filling out the form on the website to test, the auto respond email is not being received???

    Website URL: http://safehavencredit.com/Credit-Repair/credit-repair-seattle.html

    I am having this same problem with other forms on this website.  Thanks in advance for your response.

    Page URL:

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    Answered by Carina on May 30, 2014 at 07:26 PM

    I made a test submission and received the auto-responder (the copy of the form sent to the person filling in the form):

    Have you checked the Spam folder? As the auto-responder is sent from a noreply address maybe your email provider is blocking its delivery. 

    You may also try adding a custom sender email using Mandrill.

    Can you please indicate an email address that is not receiving the auto-responder, so that we can check if it is in our bounce list, or if the mail is being sent?

    Thank you

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    Answered by mserebrin on June 05, 2014 at 11:31 AM
    The two email addresses I used were: marks.icu609@gmail.com and
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    JotForm Support

    Answered by Welvin on June 05, 2014 at 01:44 PM

    There should be no issues when using a Google Email Address. I have submitted a test data to your form. Please kindly check if you receive an email.  Also, we suggest adding noreply@jotform.com to your safe sender list and/or contact list in Google.


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    Answered by mindandbodycodingsystems on August 21, 2014 at 05:29 AM

    In the Auto response email I have no reply as the sender, but In the Auto response, recipient is not showing as an option, only your email. Is this right? Because according to the guide its 'showing as recipient for the option.