- mserebrinAsked on May 30, 2014 at 05:50 PM
Although I receive the test email and also the notification, upon filling out the form on the website to test, the auto respond email is not being received???
Website URL: http://safehavencredit.com/Credit-Repair/credit-repair-seattle.html
I am having this same problem with other forms on this website. Thanks in advance for your response.
- CarinaAnswered on May 30, 2014 at 07:26 PM
I made a test submission and received the auto-responder (the copy of the form sent to the person filling in the form):
Have you checked the Spam folder? As the auto-responder is sent from a noreply address maybe your email provider is blocking its delivery.
You may also try adding a custom sender email using Mandrill.
Can you please indicate an email address that is not receiving the auto-responder, so that we can check if it is in our bounce list, or if the mail is being sent?
- mserebrinAnswered on June 05, 2014 at 11:31 AMThe two email addresses I used were: email@example.com and
- JotForm SupportWelvinAnswered on June 05, 2014 at 01:44 PM
There should be no issues when using a Google Email Address. I have submitted a test data to your form. Please kindly check if you receive an email. Also, we suggest adding firstname.lastname@example.org to your safe sender list and/or contact list in Google.