What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My upgrade didn't work?

    Asked by babyjonr on August 14, 2011 at 01:10 AM

    I ugraded but still only have 10mb space. How long will it take to show?

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    Answered by allanftd on August 14, 2011 at 03:50 AM

    Hi babyjonr,

    I have just checked our JotForm account in our member database and found that your account's status is already upgraded to a Premium account. You may need to clear your cache and reset your browser in order to resolve the problem if it still persists.

    Please let us know if we can be of further assistance. Thank you and enjoy using JotForm!


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    Answered by allanftd on August 14, 2011 at 04:31 AM

    Thanks for the update, Jonny. Please update us and let us know if you need further assistance.



    In response to:

    I upgraded again to achieve that. But I have 2 receipts of payment being
    received. Hopefully I can sort it out with tomorrow.

    - Jonny R.

    Sent from iPhone