What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Recovery of form submissions

    Asked by thesfcpa on May 31, 2014 at 11:53 AM

    I recently upgraded my account from only being able to receive 10 submissions a month to 1000 a month. I want to know if in that time frame there were any attempts at submissions that I was unable to see, or if the user simply couldn't submit at all. Please contact me ASAP so I can get this information from those who may have tried to submit forms to my company. Thank you!

    Submissions my account upgraded upgraded my account
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    JotForm Support

    Answered by NeilVicente on May 31, 2014 at 01:48 PM

    Hello,

    Your account, as of this writing, has accumulated only 9 payments. A free account can receive up to 10. That means your account was NOT disabled at any point in time prior to the upgrade. Your form did not miss any potential user submission - that we can assure you of.

    For your information though, disabled accounts cannot receive submissions. Form submits will fail until the account owner upgrades. Alas, that is the least of your concerns because, like what I have said, your forms/account were not disabled.

    Hope this answers your question.

    Kind regards