What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I upgraded but my account still says Free Plan

    Asked by lprati on May 31, 2014 at 01:32 PM

    Hi i have payed for a upgrade  order nr INT140531-5922-77566
    but it is still in the free version.
    how much time must pass before it goes in the paid version?

    thank you

    account

    info@hotelapedoro.it

    email for answer

    leonardo.prati@gmail.com

     

    tnx 

    Page URL:
    www.hotelapedoro.it

    email
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 31, 2014 at 02:21 PM

    Usually it is instant, but I found you were not logged in correctly at the time of purchase so it did not associate the upgrade to your account. I've fixed this problem for you. You may need to re-log into your account if you do not see this updated change.