What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The system will not allow me to downgrade my plan

    Asked by parakowski on June 02, 2014 at 08:49 AM

    I am trying to downgrade my form to free user and it will not allow me to do so. It just keeps saying error. can you please do assist me with this. Thank you.

    Page URL:
    http://www.jotform.com/?formID=41103981737152

    and
  • Profile Image

    Answered by jedcadorna on June 02, 2014 at 11:01 AM

    Hello,

    Upon checking your our records it shows that your account is now scheduled to downgrade on 6/7/2014 meaning that it will remain in professional status until the downgrade date but you will no longer be charge since you have already cancelled the subscription.