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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    forms being blocked by SORBS blacklist ?

    Asked by TaxxiOlli on August 14, 2011 at 08:51 PM

     

    Hiya!

    After having various complaints from customers this month (August-2011) why I havent replied

    to their mail using the JotForms on my webpage which I never received, I started investigating

    at my ISP and he came back to me with the "fact" that some of the mailservers that

    JotForm uses are obviously on the SORBS DNS-based Blackhole List and therefore

    these mails are being blocked without further notice....


    Is that true?.. and what can I do about that?

    Did anyone else had problems with this?

    Should I change ISP?

     

    Kind regards

     

    Oliver

  • Profile Image

    Answered by allanftd on August 15, 2011 at 12:12 AM

    Hi Oliver,

    Thanks for bringing this to our attention. Since you have confirmed that it is an issue with your ISP, please cordinate with them to allow emails sent by JotForm into their mail servers. Please click here for the list of IPs and domains that JotForm uses to send email notifications.

    Should you encounter delays with your ISP, I believe the fastest option will be to change ISP or at least, change your email address to some other service like Gmail or Yahoo Mail.

    Please try one of our suggestions and let us know how it goes. We apologize for the inconvenience and thank you for your patience on this matter.

    JOTFORM SUPPORT