Next button not working for some users

  • Profile Image
    Ironbark
    Asked on August 15, 2011 at 01:58 AM

    Hi there,

    We have had a couple of participants report they are having trouble with the next button on the survey. We have tried it at our end and there does not seem to be a problem. I'm assuming it's a browser-related issue and have found some other people on this support forum with similar queries.

    Do you know of any reason why this might be occurring and how to resolve the issue?

    Many thanks,

    Lex


  • Profile Image
    allanftd
    Answered on August 15, 2011 at 02:33 AM

    Hi Lex,

    Thank you for your message and we apologize for the inconvenience. Could you please try to use the following URL instead in your embed code?

    http://www.jotform.com/Ironbark/12141953244

    Please try, observe, and let us know how it goes. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    Ironbark
    Answered on August 15, 2011 at 03:07 AM

    Thanks - will send on to the people who had issues and let you know!

    Lex

  • Profile Image
    allanftd
    Answered on August 15, 2011 at 03:58 AM

    Thank you Lex. Please let us know if you have any other questions or concerns with your forms.

    JOTFORM SUPPORT