Missing Field and Data in the Result

  • Profile Image
    Asked on June 04, 2014 at 08:42 PM


    It seems that the data I received in the View Submission and the Notifier, have one problem.

    Customer had filled in all the required information, but sometimes I can't see the email field and result. And sometimes the mobile phone number is not there. 

    I think customers must have entered all the required information, because they were able to click Send button at the end of the form. However I realise that there seem to be random missing of data in the result. 

    I have compared the View Submission and my Google Spreadsheet. For example, if email is not shown up in my Google Spreadsheet, i then go to the View Submission to check what happen. The Email field and data result is not there at all.

    *This happened after the failing of synchronization of Jotform and Google Spreadsheet after 10 days ago. However the problem was fixed. Then this problem appears.

    Please kindly advise. Thank you for your very kind attention. 


    1. Email OK

    Nama Penuh

    Anizah Lolong



    Telepon Bimbit

     (013) 5535506



    Nama Majikan

    Guru Besar SK.Mandurian Pitas


    2. Email Missing !

    Nama Penuh

    nozida bte alias alias



    Telepon Bimbit

     (019) 9483263

    Nama Majikan

    kementerin pendidikan
  • Profile Image
    Answered on June 05, 2014 at 04:25 AM

    We are extremely sorry for the inconvenience.

    I have opened a ticket to our developer team about your issue. They will dig deeper to find exactly what is happening there and will update us whenever they resolve the issue.

    Thank You

  • Profile Image
    Answered on June 05, 2014 at 04:27 AM

    Thank you

  • Profile Image
    Answered on June 05, 2014 at 04:29 AM

    Hello npp,

    I'm sorry for the trouble caused to you.

    I did check your form and did not find any issue with that. Have you embedded this form in your web page or you are just using your form's direct URL?

    The most likely cause of this issue is when the user's browser javascript is disabled. If the JavaScript is disabled, none of the form validation will work. I would suggest you to add "NoScript" widget in your form which will ensure that if the javascript is disabled, your user will not be able to submit form. 

    After adding the NoScript widget in your form, let us monitor and see if you still don't receive values in required fields.

    Thank you!

  • Profile Image
    Answered on June 05, 2014 at 04:35 AM


    Thank you for the prompt response (as usual).

    I am using the form's direct URL only. I dont embed the form in my webpage.

    OK. I will try to add the widget which you suggest and will come back to you if I have problems again.

    Much appreciated.



  • Profile Image
    Answered on June 05, 2014 at 06:53 AM


    I have just received one data with almost empty content!

    It just happened to a small percentage of the submissions and it just happened about 10 days ago.

    Almost a thousand of submission before this were totally ok and perfect.

    I am using the form's direct URL only. I dont embed the form in my webpage.

    Thank you for your kind attention. 


    Submission View

    Submission Date

    2014-06-05 18:27:04

    Jawatan Kerja


    Kode 2

    Email Notifier View


    Code: H197

    Gaji:   |  Potongan: 

    Ansuran (RM):
    Tempoh: 10 Tahun
    1. RHB 3.30% - 3.80% (RM):
    2. MBSB 3.99% (RM):
    3. OCBC 4.10% (RM):
    4. Maybank-UKHWAH 4.65% (RM):
    5. Maybank-KWMS 4.99% (RM):
    6. Bank Rakyat-PDJA 5.45% (RM):

    Nama: | Umur:
    Majikan: | Kerja: | Jawatan: Tetap
    E-mel: ; 

    Permohonan ditolak:
    Kad Kredit:

    Alamat & Komen:


  • Profile Image
    Answered on June 05, 2014 at 11:20 AM

    Hello npp,

    I am sorry about that. 

    I still suggest you to add "NoScript" widget in your form. I did check your form and found that you have still not added it yet. 

    Please add the "NoScript" widget and lets us monitor. This will help us further investigation but in all probability the cause of this issue will be JavaScript being disabled in user's browser.

    Thank you!