Why cant I change my background image?

  • Profile Image
    Asked on June 04, 2014 at 11:22 PM


    I am trying to change the background image as well as the image of the submit button. for some reason neither of the images will show up. I am using the image URL in the properties for the submit button and custom css for the background which looks like the following:




    .form-line { background: none; }


    I have also tried uploading the images via a variety of different sources including dropbox and Google drive, but there is no luck.

    I am starting to think the images may be getting blocked by jotform. Please help me resolve this issue.

  • Profile Image
    Answered on June 05, 2014 at 07:07 AM


    I have uploaded the images to our server and it seems working fine now. Maybe there's an image restriction on your image like hot linking or something? Feel free to edit the text part on your form now as I think it needs color correction due to the dark background.

    Please clear your browser's cache and check your form. It should now be displaying with the background image just like the following.


  • Profile Image
    Answered on June 05, 2014 at 12:16 PM


    Thats perfect. Thank you for your help.

    Keep up the great service.

  • Profile Image
    Answered on June 05, 2014 at 11:03 PM

    just as an update to this issue. 


    Hotlinking was the issue when I uploaded the images to my website.

    When using dropbox images must be in the public folder and the public link must be used 

    to hotlink.  see more how to link using dropbox. Rather obvious but it managed to confuse me.


    Thanks support