Do not receive email notification for some form submitions

  • Profile Image
    yevgeny
    Asked on June 06, 2014 at 12:58 AM

    I have application form on my website. Sometimes people fill  out form and submit it but I do not receive email notification. Today two people submited applications but I didn't receive email notifications. If I go to my account I can see them there. When I try to test form and submit fake application then I always receive it. I use the same form for number of years, and didn't didn't have this problem before. Also it is not that I do not receive all notifications, I do not receive some of them.

     

    Thanks,

     

    Eugene

  • Profile Image
    EltonCris
    Answered on June 06, 2014 at 04:11 AM

    Hi Eugene,

    Your form notification doesn't have sender email so I have set it to noreply@jotform.com to prevent this kind of issue.

    I would also suggest to check your gmail spam, promotions or check every section of your email tabs, some notification might end up there due to different email servers used since your form notification doesn't have sender email. Also, please submit a test submission with your actual form, just fill it and submit to confirm that it is working.

    Please report to us if you continue to have this issue on your side.

    Thanks and apologies for any inconveniences caused. 

    Regards!