What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Do not receive email notification for some form submitionsAsked by yevgeny on June 06, 2014 at 12:58 AM
I have application form on my website. Sometimes people fill out form and submit it but I do not receive email notification. Today two people submited applications but I didn't receive email notifications. If I go to my account I can see them there. When I try to test form and submit fake application then I always receive it. I use the same form for number of years, and didn't didn't have this problem before. Also it is not that I do not receive all notifications, I do not receive some of them.
Your form notification doesn't have sender email so I have set it to email@example.com to prevent this kind of issue.
I would also suggest to check your gmail spam, promotions or check every section of your email tabs, some notification might end up there due to different email servers used since your form notification doesn't have sender email. Also, please submit a test submission with your actual form, just fill it and submit to confirm that it is working.
Please report to us if you continue to have this issue on your side.
Thanks and apologies for any inconveniences caused.