What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    IPN issue

    Asked by ingrdo on June 08, 2014 at 03:53 PM

    I'm really, really confused here.  I don't know what this is as I receive automatic information via PayPal and Jotform by email already.  I've no idea what url I need to send this to and as I'm driving a few hundred to 1000 miles a day creating these events on the fly, I'm quite unhappy with JotForm because instead of driving to my next destination, I'm stuck trying to navigate JotForm, Paypal and my website's host trying to find some basic information.  In addition, I'm fleiding emails from people who are trying to register. 

    I'm not a happy customer now.  WHat was a seamless, brilliant option for me has now become otherwise. 

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    JotForm Support

    Answered by NeilVicente on June 08, 2014 at 04:04 PM


    We are sorry for the confusion. If you are already receiving JotForm emails for your Paypal-integrated forms, then that means IPN is already enabled on your Paypal account. There is no need for further action.

    We have added this notice to just make sure that our users have IPN enabled for their Paypal account, since disabled IPN is the cause of most complaints about not receiving JotForm notifications.

    Like what I have said, there is no need for further action on your end.

    Again, we are sorry for the confusion.