What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Page doesn't autoscroll to top when the form is submitted

    Asked by tsolomita on June 09, 2014 at 03:22 PM

    I've embedded a registration form in my website for a professional workshop.  When a user hits submit, the "Thank You - Your form has been submitted" appears, but the page does not bring me back up to the top, so the user is staring at a blank page unless they figure out they have to scroll up.

    Also, if the user does go back using my browser or menu items, everytime the user comes back to the registration page, it is still on the "Thank You" screen.  Unless they refresh the browser.  
    Page URL:
    http://www.therapy2change.com/#!registrationform/c1jel

    registration form refresh professional scroll
  • Profile Image
    JotForm Support

    Answered by Welvin on June 09, 2014 at 04:50 PM

    Hi,

    I believe this happens because the form is embedded into a Wix website. When you embed the form to the page, Wix automatically put it into an iFrame with no other settings like auto scroll to top. If you notice it, the form is placed here: 

    http://www.therapy2change.com.usrfiles.com/html/43d28d_15d5a66916f5622702aca3ec973b4c31.html

    Anyway, please try re-embedding your form using our iFrame Method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. See if this helps. If not, I would recommend adding a custom thank you page to your website and use it into the form: -Custom Thank You URL- so when the user hit submit button, they will be redirected to this custom thank you page.

    Thanks