Page doesn't autoscroll to top when the form is submitted

  • tsolomita
    Asked on June 9, 2014 at 3:22 PM

    I've embedded a registration form in my website for a professional workshop.  When a user hits submit, the "Thank You - Your form has been submitted" appears, but the page does not bring me back up to the top, so the user is staring at a blank page unless they figure out they have to scroll up.

    Also, if the user does go back using my browser or menu items, everytime the user comes back to the registration page, it is still on the "Thank You" screen.  Unless they refresh the browser.  
    Page URL: http://www.therapy2change.com/#!registrationform/c1jel
  • Welvin Support Team Lead
    Replied on June 9, 2014 at 4:50 PM

    Hi,

    I believe this happens because the form is embedded into a Wix website. When you embed the form to the page, Wix automatically put it into an iFrame with no other settings like auto scroll to top. If you notice it, the form is placed here: 

    http://www.therapy2change.com.usrfiles.com/html/43d28d_15d5a66916f5622702aca3ec973b4c31.html

    Anyway, please try re-embedding your form using our iFrame Method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. See if this helps. If not, I would recommend adding a custom thank you page to your website and use it into the form: -Custom Thank You URL- so when the user hit submit button, they will be redirected to this custom thank you page.

    Thanks