What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Thank You Message still appears when user comes back to the registration page

    Asked by tsolomita on June 09, 2014 at 04:53 PM
    Also, if the user does go back using my browser or menu items, everytime the user comes back to the registration page, it is still on the "Thank You" screen.  Unless they refresh the browser.  
  • Profile Image
    JotForm Support

    Answered by Welvin on June 09, 2014 at 04:57 PM

    Hi,

    I'm sorry to hear such issue, but I really believe this happens only in Wix websites. Wix uses flash and the form is placed into the page as an iFrame so when the user click back or just use the direct menu, the thank you screen is still there - again, because the form is placed into an iFrame and this iFrame doesn't auto refresh.

    As suggested to your original thread, creating a custom thank you page to your Wix website and adding it as the form custom thank you URL should resolve the issue.

    Thanks