What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    what happens if I go over my 100 responses and month can I easy upgrade within a month?

    Asked by mikeform on August 17, 2011 at 08:17 AM
    Page URL:
    http://faithevanscruise.myshopify.com/cart

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 17, 2011 at 08:59 AM

    Hi Mike,

    Thank you for asking. When a free account reaches its monthly submission limit of 100, forms will be disabled and unavailable for use by visitors. This message will be displayed when someone tries to submit a disabled form:

    You can either wait for the next month when your submissions counter reset or upgrade your account to Premium or Professional to re-enable your forms.

    It is possible to upgrade for a month only, but since a subscription is always recurring, you must cancel the subscription before the month ends to avoid recurring charges.

    You may contact us for help with regard to upgrading and cancelling your subscription. Myself and other support team members are always eager to lend assistance whenever needed.

    We look forward to hearing from you soon!


    Regards,
    Neil

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 17, 2011 at 01:12 PM

    Reposted from E-mail

    Answered by

    Question? So if I'm using you free account currently and I've created 1 form
    and have only 2 submissions, let say a week form now when I actually start
    business I then have the option to upgrade then to premium or professional?
    or would i have to cancel that account and open a new one? can I take my
    creating form over to new account?

    tks
    michael

    -----------------

    Hi Michael,

    A subscription is different from an account. You can have an account but not have a subscription, such as in a free account.

    Since you're using a free account now, you can have it upgraded by purchasing a Premium or Professional subscription. There is no need to open a new account.

    When you cancel the subscription, your account, including the forms and submitted data, will remain intact. Only the advantages of a paid subscription is removed, i.e., higher submissions limit.


    Neil