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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete payments submissions

    Asked by soccerelitefa on June 11, 2014 at 06:21 AM


    I have just started using the payment options you have on offer using the paypal option.

    Could you please explain what it exactly means when I receive a new submission but it also appears in the incomplete payments section? Does this mean they have submitted the form but not followed through with the payment? 


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    JotForm Support

    Answered by jonathan on June 11, 2014 at 09:28 AM


    Does this mean they have submitted the form but not followed through with the payment? 

    This is correct. Most of the time, those payment submissions that ends up in your form Incomplete Payments inbox were those submissions which payments had not been completed.

    You can read more about incomplete payments on this user guide

    1. -How-to-View-Incomplete-Payments

    Another possibility for payment submissions going to the Incomplete Payment inbox is if the IPN is disabled in the Paypal account used in the form.

    You can find more information here

    2. -Paypal-Incomplete-Payments-FAQ

    I suggest you also enable IPN in your Paypal account.

    If you like you can also setup the email notification to still send you notice even for the non-successful payments submission. Follow this user guide

    3. -How-to-setup-Incomplete-Payment-Notification-E-mail


    Hope this help. Inform us if you need further assistance.