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Why does the form keep freezing when user hits "submit" button?Asked by LivingstonRecSoccer on June 11, 2014 at 11:00 AM
Users are filling in the form, and sometimes, when they hit the "submit" button, the form freezes and does not submit the information. This has happened many times, but not to all users. This is definitely a problem.
Please accept my apologies for the inconvenience caused to you.
Is the problem already resolved? I have checked your page URL and tested the form but I couldn't reproduce the problem.
Can you check the form once again and inform us with update ? Thanks for your patience.
About 15% of the people who hit the "submit" button experience the network hanging indefinitely. The "submit" button sends the user to a PayPal page, and it works for most folks. Is there a setting on the user's computer that somehow disables the redirection to the PayPal page?
You have a Paypal Integration into your form and that's how it works. Once someone selected a product into the payment field, then click submit button, he/she will be redirected to the Paypal Payment Page.
If you require any further assistance, feel free to contact us.
We used the iFrame method, and the problem still persists. It's somehow related to the settings on the users' computer: some users have found success after switching to a different computer. Any ideas?
Thanks for adding more details.
I actually couldn't reproduce the problem here either. The form submits normally as expected.
Note that your payment field is not required therefore the user can skip it and the form won't redirect to Paypal. Did you do it in purpose? When I also tried it with payment, it all goes well. The form redirects to Paypal.