PayPal (in)complete submission issues

  • Profile Image
    ForestSchoolWales
    Asked on June 11, 2014 at 02:39 PM

    Hi

    I am having some issues with the complete submission of a form. we receive the notification of payment form Paypal but the form entry still stays uncomplete....

    any advice?

     

    the form is here: https://secure.jotformeu.com/ForestSchoolWales/AGM2014

     

    many thanks in advance

    Resi

  • Profile Image
    Mike_T
    Answered on June 11, 2014 at 04:34 PM

    Thank you for contacting us.

    If you received the payment, you can manually complete the submission in question from Incomplete Payments.

    To avoid such issues in the future, please make sure that PayPal IPN is set to Enabled on your PayPal account:

    How to Enable IPN for Paypal

    Another guide with additional information:

    Paypal Incomplete Payments FAQ

    Please feel free to contact us if you need any further assistance. We will be happy to help.