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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal (in)complete submission issues

    Asked by ForestSchoolWales on June 11, 2014 at 02:39 PM

    Hi

    I am having some issues with the complete submission of a form. we receive the notification of payment form Paypal but the form entry still stays uncomplete....

    any advice?

     

    the form is here: https://secure.jotformeu.com/ForestSchoolWales/AGM2014

     

    many thanks in advance

    Resi

    Page URL:
    https://secure.jotformeu.com/ForestSchoolWales/AGM2014

    payment form incomplete payment IPN paypal ipn
  • Profile Image
    JotForm Support

    Answered by Mike_T on June 11, 2014 at 04:34 PM

    Thank you for contacting us.

    If you received the payment, you can manually complete the submission in question from Incomplete Payments.

    To avoid such issues in the future, please make sure that PayPal IPN is set to Enabled on your PayPal account:

    How to Enable IPN for Paypal

    Another guide with additional information:

    Paypal Incomplete Payments FAQ

    Please feel free to contact us if you need any further assistance. We will be happy to help.