What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have lost all information in one of my forms, is there a way to retrieve it??

    Asked by wfcregistration on August 17, 2011 at 10:44 AM

    I created a form called "Ignite" and now all of a sudden all of the information in the jotform is GONE... Please help! I need this form ASAP!

     

    Thank you!

     

    Brooke Klassen

    Page URL:
    http://www.westsidefamilychurch.com/ignite/

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    JotForm Support

    Answered by NeilVicente on August 17, 2011 at 11:53 AM

    Hi Brooke,

    We are very sorry to hear this problem. Did you delete the fields in this form by accident? I haven't heard of anyone having this kind of problem in a very long time.

    Anyway, I will submit a ticket for your request to have this form restored. Take note, however, that I can't give a specific time as to when this will be taken care of.

    In the meantime, I suggest that you create a clone of this form so that the registration for your site will continue as usual.

    Thank you for your patience and understanding!


    Neil

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    JotForm Founder

    Answered by aytekin on August 23, 2011 at 05:34 AM

    Sorry, we do not restore forms any more. Since it takes long time and it is very dangerous. The last time we have done this we have deleted a database table and caused ourselves a lot of headache and 2 days of work.

    In the future we recommend using "Clone" feature to backup your forms. You can right click on a form on My Forms page and then select Clone Form to do it.