- wfcregistrationAsked on August 17, 2011 at 10:44 AM
I created a form called "Ignite" and now all of a sudden all of the information in the jotform is GONE... Please help! I need this form ASAP!
- JotForm SupportNeilVicenteAnswered on August 17, 2011 at 11:53 AM
We are very sorry to hear this problem. Did you delete the fields in this form by accident? I haven't heard of anyone having this kind of problem in a very long time.
Anyway, I will submit a ticket for your request to have this form restored. Take note, however, that I can't give a specific time as to when this will be taken care of.
In the meantime, I suggest that you create a clone of this form so that the registration for your site will continue as usual.
Thank you for your patience and understanding!
- JotForm FounderaytekinAnswered on August 23, 2011 at 05:34 AM
Sorry, we do not restore forms any more. Since it takes long time and it is very dangerous. The last time we have done this we have deleted a database table and caused ourselves a lot of headache and 2 days of work.
In the future we recommend using "Clone" feature to backup your forms. You can right click on a form on My Forms page and then select Clone Form to do it.