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    Narrative Widget: When one of the text field is not filled or blank, no submissions data appears on email

    Asked by gatherwell on June 11, 2014 at 06:59 PM
    I'm having the same problem - fields pass fine with default "Text Box" field, but with different field names, blank on confirmation e-mail
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    JotForm Support

    Answered by BDAVID on June 11, 2014 at 07:18 PM

    Please try the widget again, the problem has been solved, I was able to test it:

     

     The fields is not showing blank in the PDF submission nor in the email notification:

    Email notification:

    Let us know if it works on your end, we will be glad to assist you.

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    Answered by gatherwell on June 12, 2014 at 09:36 PM

    Thanks for replying! I'm still having the issue. I think to replicate you need to change from the default "Text Box" to any other field name (that's when the issue showed up for me). 

     

    Here is how the e-mail confirmation looks when I receive it (Map of my day is the narrative field, which was completed):

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    JotForm Support

    Answered by EltonCris on June 13, 2014 at 02:44 AM

    @gatherwell 

    Our apologies for any inconveniences caused.

    It took me a while to find the root cause of the problem.

    It is not the custom field name that causes the problem, it is when there's a text field that's not filled. Example,

    All fields are filled.

    When one of the field is left blank or not filled.

     

    I have now raised this to our developers a resolution. We will let you know here once this is resolve.

     Thanks!

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    Answered by gatherwell on June 13, 2014 at 04:28 AM

    Ok,thanks I will watch closely for an update.

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    Answered by MacLuc on June 16, 2014 at 04:11 AM

    Bug has been fixed. Sorry for inconvenience.