What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Narrative Widget: When one of the text field is not filled or blank, no submissions data appears on email

    Asked by gatherwell on June 11, 2014 at 06:59 PM
    I'm having the same problem - fields pass fine with default "Text Box" field, but with different field names, blank on confirmation e-mail
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 11, 2014 at 07:18 PM

    Please try the widget again, the problem has been solved, I was able to test it:


     The fields is not showing blank in the PDF submission nor in the email notification:

    Email notification:

    Let us know if it works on your end, we will be glad to assist you.

  • Profile Image

    Answered by gatherwell on June 12, 2014 at 09:36 PM

    Thanks for replying! I'm still having the issue. I think to replicate you need to change from the default "Text Box" to any other field name (that's when the issue showed up for me). 


    Here is how the e-mail confirmation looks when I receive it (Map of my day is the narrative field, which was completed):

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 13, 2014 at 02:44 AM


    Our apologies for any inconveniences caused.

    It took me a while to find the root cause of the problem.

    It is not the custom field name that causes the problem, it is when there's a text field that's not filled. Example,

    All fields are filled.

    When one of the field is left blank or not filled.


    I have now raised this to our developers a resolution. We will let you know here once this is resolve.


  • Profile Image

    Answered by gatherwell on June 13, 2014 at 04:28 AM

    Ok,thanks I will watch closely for an update.

  • Profile Image

    Answered by MacLuc on June 16, 2014 at 04:11 AM

    Bug has been fixed. Sorry for inconvenience.