I received a notification of a submission, but the submission information does not appear with the others

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    Asked on June 12, 2014 at 10:35 AM

    Has anyone else experienced this?

    I received an email notification of a submission, but the information does not appear in the table of submissions. I don't have the form integrated with anything...there is just a link to it from our website.

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    Answered on June 12, 2014 at 12:37 PM

    It seems likely that the notification was from a form that is not in your account, probably created under a guest account.

    Can you please forward the email to support@jotform.com so we can inspect its contents and aid us with the investigation of this issue? Also, kindly change the subject to "http://www.jotform.com/answers/390861" so we can easily track the email.

    Thanks in advance for your cooperation!