What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I received a notification of a submission, but the submission information does not appear with the others

    Asked by wuteachcen on June 12, 2014 at 10:35 AM

    Has anyone else experienced this?

    I received an email notification of a submission, but the information does not appear in the table of submissions. I don't have the form integrated with anything...there is just a link to it from our website.

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    JotForm Support

    Answered by NeilVicente on June 12, 2014 at 12:37 PM

    It seems likely that the notification was from a form that is not in your account, probably created under a guest account.

    Can you please forward the email to support@jotform.com so we can inspect its contents and aid us with the investigation of this issue? Also, kindly change the subject to "http://www.jotform.com/answers/390861" so we can easily track the email.

    Thanks in advance for your cooperation!