What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why has my submission been cancelled?

    Asked by Lonnette Frazier  on June 12, 2014 at 11:02 AM

    On June 3rd, I purchased the basic plan for $9.95 using my PayPal account. If my account remains disabled, I shall expect a full refund as this was paid for prior to the cancellation date. I can be reached via email, thank you. Lonnette

  • Profile Image
    JotForm Support

    Answered by david on June 12, 2014 at 12:42 PM


    I am very sorry about that.  Our records show that you did indeed purchase a premium subscription so I went ahead and manually upgraded your account.  If you continue to have problems please let me know and we will be happy to look in to them for you.

    Thank you for using Jotform!