What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    White screen after payment?

    Asked by artfullyyours on June 12, 2014 at 06:41 PM

    I'm sure I have a setting wrong but I didn't have an issue when we tested the form.  After my customers process a payment (Stripe), they are getting a plain white screen.  Why are they not seeing confirmation?  How do I fix this or redirect them after their payment has been processed?

    Page URL:

  • Profile Image

    Answered by artfullyyours on June 12, 2014 at 07:09 PM

    I figured it out.  I had changed my thank you page and it was blank.....duh!