What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When hitting the submit button, it just keeps saying "Please Wait"

    Asked by abccockapoos on June 12, 2014 at 06:51 PM

    I have two customers that are trying to submit a form and both are having the message "Please Wait" show for over 15 minutes. 

    One is using a Mac Book, and the other is using Internet Explorer 7.

     

    Can you please help so they can send in their forms?

     

    Thanks

    Page URL:
    abccockapoos.com/?p=876

    please wait message thanks and
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 12, 2014 at 10:16 PM

    Hi,

    Have you tried embedding your form using iframe embed code? This might help.

    Unfortunately, I can't inspect the form on your page as it asks a password. If iframe doesn't help, let us know the webpage password so we can access the form.

    Thanks!

  • Profile Image

    Answered by shearmanos on June 13, 2014 at 12:57 AM

    I have just submitted a question for the same issue.  My customer is using a link sent directly to him by email.

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    JotForm Support

    Answered by KadeJM on June 13, 2014 at 10:43 AM

    @shearmanos

    Thank you for informing us about this and we do understand that you are experiencing a similar issue. We will get to your thread shortly as well and we will respond to it there depending on the order we received it in.