Submission Edits not saving

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    Asked on June 13, 2014 at 10:52 AM


    Three of my co workers and myself have tried to make submission edits (put in an approval status) and the edits are not saving even though we have tried several times and go through the entire forms.  We have cleared our cookies and cache and started new sessions and it still is not updating the edits that are made in the submissions.  We have also tried other browsers.



    **It is also worth mentioning that I have seen the other threads about the "please wait" for submission etc and I have just submitted a test on our forms which are in our website and I was able to submit the form but the submission is not showing up in our submissions.  In fact, we have not received any new applications since 3:00am Eastern Standard Time, on our forms.  We should have more submissions today just because of the number of forms that were purchased.**


    Thank you,

    Emily - ICF:

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    Answered on June 13, 2014 at 12:33 PM


    We are currently experiencing a bug concerning form submissions.  User are able to submit them and emails are being sent but they are not showing up in the submission data when you browse your forms.  Our engineering team is working on it right now and should have things resolved shortly.  Thank you for your patience.

    Thank you for using Jotform!