What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission Edits not saving

    Asked by ICFforms on June 13, 2014 at 10:52 AM


    Three of my co workers and myself have tried to make submission edits (put in an approval status) and the edits are not saving even though we have tried several times and go through the entire forms.  We have cleared our cookies and cache and started new sessions and it still is not updating the edits that are made in the submissions.  We have also tried other browsers.



    **It is also worth mentioning that I have seen the other threads about the "please wait" for submission etc and I have just submitted a test on our forms which are in our website and I was able to submit the form but the submission is not showing up in our submissions.  In fact, we have not received any new applications since 3:00am Eastern Standard Time, on our forms.  We should have more submissions today just because of the number of forms that were purchased.**


    Thank you,

    Emily - ICF:

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    JotForm Support

    Answered by david on June 13, 2014 at 12:33 PM


    We are currently experiencing a bug concerning form submissions.  User are able to submit them and emails are being sent but they are not showing up in the submission data when you browse your forms.  Our engineering team is working on it right now and should have things resolved shortly.  Thank you for your patience.

    Thank you for using Jotform!