What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account was disabled

    Asked by ksm2g on June 13, 2014 at 11:24 AM

    Hello,

    I'm checking on why my free account was disabled. I am a sub-user of the account TuneGenie and  I have 0 submissions and 0 upload space used. Can you restore my account.

     

    Page URL:
    http://www.jotform.com/myaccount/

    my account Submissions hello sub-user
  • Profile Image
    JotForm Support

    Answered by david on June 13, 2014 at 12:39 PM

    Hi,

    I checked into the accounts "TuneGenie" and "ksm2g everything is fine with both.  Neither have been suspended or are close to going over any limits.    If you are still having problems with either account please let us know and we will be happy to look into it further.

    Thank you for using Jotform!

  • Profile Image

    Answered by ksm2g on June 13, 2014 at 12:44 PM

    Thanks David,

    We just upgraded to the pay version, so maybe you checked after we upgraded. But prior to, our account was disabled. One question:

    On the free version, Is it true that we're able to delete/remove uploaded files, as to stay under the 1gb space threshold? I ask because even though I removed the uploaded files, our account did not lower in the amount of space we had used. 

  • Profile Image
    JotForm Support

    Answered by david on June 13, 2014 at 12:48 PM

    Hi,

    Our limits are not storage limits they are bandwidth limits.  So a 500mb upload will count towards 500mb of your monthly data usage whether the file is retained or not.  Deleting them will not lower your usage unfortunately.  If there is anything else we can help you with please let us know and will be happy to do so.

    Thank you for using Jotform!

  • Profile Image

    Answered by ksm2g on June 13, 2014 at 01:54 PM

    Thanks for the clarification David!