What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I would like to downgrade from "premium" to "starter"

    Asked by RMSR on June 13, 2014 at 03:04 PM

    I just received the bill yesterday for a year renewal for $90 yearly from Fastspring.

    My user name is "RMSR"

    Here is the ?invoice? # from the email


    We are a small club, and the starter package more than meets our needs.

    Thank you

    Charles B. Sherwood

    Rocky Mountain Sport Riders

    I tried using the "for information contact" URO from the email, but it was identified as an invalid address.

    It was <http://www.jotform.com/contact/>

  • Profile Image
    JotForm Support

    Answered by david on June 13, 2014 at 04:24 PM


    I have downgraded the account and processed the refund as you asked.  Please let us know if there is anything else we can do for you and we will be happy to help.

    Thank you for using Jotform!