What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I receive the a "the should be empty" box at the end of my form?

    Asked by jdick on June 13, 2014 at 03:12 PM

    When I embed my form into an email, the formatting changes.  Bullets are included, spacing is off, and the submit button doesn't work sometimes.

    Page URL:

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    JotForm Support

    Answered by jonathan on June 13, 2014 at 04:33 PM


    Thank you for contacting us.

    First off, I have to clarify to you that you cannot really embed the form within an email message. You can only use the form's direct URL instead as link in your email message.

    For example, you can click on this URL link http://www.jotform.com/41633621494151 to access your form.

    The form embed process will require the webpage to have the html container/tags where the form can be embedded. You may want to review this JotForm user guide for more details



    Hope this help. Inform us if you need further assistance.




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    JotForm Support

    Answered by jonathan on June 13, 2014 at 04:35 PM


    I also test submitted your form http://www.jotform.com/41633621494151 and was successful. I did not encounter any error message upon submission.