What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Facebook integration on custom tabs not working

    Asked by blackrosejgf on June 13, 2014 at 08:00 PM

    Just recently my forms started having issues on custom tabs created through Heyo.com. They have worked for over a year fine...and now I'm having issues that Heyo.com is saying is a JotForm problem causing other widgets in the tab to break (their language, not mine). The widget broken in question? The text widget. Basically my tabs that have text and a JotForm, the text appears blank. They suggested using the iframe code, but then the JotForm appears blank. Please help, this is detrimental to my company and if I can't get this resolved, I will need to look for another service.

    Page URL:

    My Forms JotForm iframe code problem
  • Profile Image
    JotForm Support

    Answered by jonathan on June 13, 2014 at 09:25 PM


    I made a test submission on your form on the facebook URL you had provided here


    BUT I was not able to find or encounter any issue when I did, and was able to submit the form completely.


    after submission thank you page

    Can you please describe to us the steps in details how to reproduce the issue you reported?

    We will check on this further.





  • Profile Image
    JotForm Support

    Answered by jonathan on June 13, 2014 at 09:28 PM

    Btw, we have also updated the process in adding JotForm form to Facebook pages.

    You may want also to try redoing the embedding of the form to your facebook custom tab page by using the latest method.

    Please refer to this user guide Adding-Form-to-Facebook-Pages

    See if it makes any difference.