Missing some notifications

  • 2ezy
    Asked on June 16, 2014 at 8:03 AM

    Hi we are only getting sumissions to one of our email addresses. This is the one at support@2ezyskips.desk-mail.com.

    The other two skipbins@iprimus.com.au & skipbins1@iprimus.com.au have stopped receiving submissions today.

    The form is New Order Form where they are coming from.

    Thanks Mark

  • Carina
    Replied on June 16, 2014 at 11:18 AM

    I checked our Mail Log and we have the information that the emails are being sent:

    Current Server: /var/log/jotform/amazonSES.log:[16/Jun/2014:08:23:10 -0400] 31241284742954 AmazonSES Sent email to skipbins@iprimus.com.au - MessageID:00000146a4a18f0f-afeac41e-bb3c-4765-89ce-38cff074e87c-000000 - RequestId:fa5e4e57-f550-11e3-9c01-a1369fe9f6e1

     

    Current Server: /var/log/jotform/amazonSES.log:[16/Jun/2014:08:23:10 -0400] 31241284742954 AmazonSES Sent email to skipbins1@iprimus.com.au - MessageID:00000146a4a1907f-cd6929f9-9dea-4622-be38-a6a21399c30a-000000 - RequestId:fa96ea6f-f550-11e3-a251-e1e2d132830a


     The notifications that are not being received have the sender email noreply@jotform.com. Perhaps it is a matter of white-listing this address.  

    The notification being sent from noreply@formresponse.com is being received. An alternative is to edit the sender's email so that all would come from noreply@formresponse.com.

    Please let us know if the problem persists.