What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing some notifications

    Asked by 2ezy on June 16, 2014 at 08:03 AM

    Hi we are only getting sumissions to one of our email addresses. This is the one at support@2ezyskips.desk-mail.com.

    The other two skipbins@iprimus.com.au & skipbins1@iprimus.com.au have stopped receiving submissions today.

    The form is New Order Form where they are coming from.

    Thanks Mark

    Submissions email order form thanks
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    Answered by Carina on June 16, 2014 at 11:18 AM

    I checked our Mail Log and we have the information that the emails are being sent:

    Current Server: /var/log/jotform/amazonSES.log:[16/Jun/2014:08:23:10 -0400] 31241284742954 AmazonSES Sent email to skipbins@iprimus.com.au - MessageID:00000146a4a18f0f-afeac41e-bb3c-4765-89ce-38cff074e87c-000000 - RequestId:fa5e4e57-f550-11e3-9c01-a1369fe9f6e1

     

    Current Server: /var/log/jotform/amazonSES.log:[16/Jun/2014:08:23:10 -0400] 31241284742954 AmazonSES Sent email to skipbins1@iprimus.com.au - MessageID:00000146a4a1907f-cd6929f9-9dea-4622-be38-a6a21399c30a-000000 - RequestId:fa96ea6f-f550-11e3-a251-e1e2d132830a


    The notifications that are not being received have the sender email noreply@jotform.com. Perhaps it is a matter of white-listing this address.  

    The notification being sent from noreply@formresponse.com is being received. An alternative is to edit the sender's email so that all would come from noreply@formresponse.com.

    Please let us know if the problem persists.