- 2ezyAsked on June 16, 2014 at 08:03 AM
Hi we are only getting sumissions to one of our email addresses. This is the one at email@example.com.
The other two firstname.lastname@example.org & email@example.com have stopped receiving submissions today.
The form is New Order Form where they are coming from.
- CarinaAnswered on June 16, 2014 at 11:18 AM
I checked our Mail Log and we have the information that the emails are being sent:
Current Server: /var/log/jotform/amazonSES.log:[16/Jun/2014:08:23:10 -0400] 31241284742954 AmazonSES Sent email to firstname.lastname@example.org - MessageID:00000146a4a18f0f-afeac41e-bb3c-4765-89ce-38cff074e87c-000000 - RequestId:fa5e4e57-f550-11e3-9c01-a1369fe9f6e1
Current Server: /var/log/jotform/amazonSES.log:[16/Jun/2014:08:23:10 -0400] 31241284742954 AmazonSES Sent email to email@example.com - MessageID:00000146a4a1907f-cd6929f9-9dea-4622-be38-a6a21399c30a-000000 - RequestId:fa96ea6f-f550-11e3-a251-e1e2d132830a
The notifications that are not being received have the sender email firstname.lastname@example.org. Perhaps it is a matter of white-listing this address.
The notification being sent from email@example.com is being received. An alternative is to edit the sender's email so that all would come from firstname.lastname@example.org.
Please let us know if the problem persists.