What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account disabled

    Asked by Sarah Hill  on June 16, 2014 at 01:21 PM

    Hello,

     

    I have a website at www.psofnyc.com with a jotform linked within. I was getting a large amount of submissions and was notified by jotform that I reached the free quota. I had upgraded the account a few days ago, but was notified today that my account was diabled. I'm not sure if I upgraded the right account linked to my site. My web developer established the account so I'm not 100% sure the account info I was given is accurate. Please call me at 585-474-5836 or via email.

     

    Thanks,

    Sarah Hill 

    Submissions JotForm site www
  • Profile Image
    JotForm Support

    Answered by david on June 16, 2014 at 02:47 PM

    Hi,

    Our records indicate that you did indeed upgrade the proper account.  Sometimes there is a lag between when the order is placed and when the account is upgraded, in your case this has taken far too long.  I manually upgraded the account and you should no longer have any issues with your form.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for your subscription and thank you for using Jotform!