Account disabled

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    Sarah Hill 
    Asked on June 16, 2014 at 01:21 PM

    Hello,

     

    I have a website at www.psofnyc.com with a jotform linked within. I was getting a large amount of submissions and was notified by jotform that I reached the free quota. I had upgraded the account a few days ago, but was notified today that my account was diabled. I'm not sure if I upgraded the right account linked to my site. My web developer established the account so I'm not 100% sure the account info I was given is accurate. Please call me at 585-474-5836 or via email.

     

    Thanks,

    Sarah Hill 

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    david
    Answered on June 16, 2014 at 02:47 PM

    Hi,

    Our records indicate that you did indeed upgrade the proper account.  Sometimes there is a lag between when the order is placed and when the account is upgraded, in your case this has taken far too long.  I manually upgraded the account and you should no longer have any issues with your form.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for your subscription and thank you for using Jotform!