What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change the paypal email address on my Sponsor page in Jot Form

    Asked by QLDBTR on June 16, 2014 at 07:27 PM

    I am unable to oper the payment wisard to do it on my sponsorship form

    Page URL:

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    JotForm Support

    Answered by liyam on June 16, 2014 at 08:35 PM


    It's possible that some scripts failed to load correctly which causes the failing of opening of the wizard.  Can you try clearing your browser's cache and then try again? 

    Another option is clicking the properties icon (the gear-looking image) beside the wizard icon. This will show the properties window which you can also change the email address for your paypal on your form

    If you need further assistance, please do let us know.


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    Answered by QLDBTR on June 16, 2014 at 09:31 PM

    When I got to properties icon the wizard is not coming up what do I do

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    JotForm Support

    Answered by ashwin_d on June 16, 2014 at 11:14 PM

    Hello QLDBTR,

    That is strange.

    Did you try to clear your browser cache as suggested by my colleague earlier? I would suggest you to clear your browser cache again. The following guide should help you:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    I would also suggest you to close your browser tab where you have signed in to your JotForm account before clearing the browser cache. You may also like to restart your internet router and see if that makes any difference.

    Do get back to us if the issue persists.

    Thank you!