Why can I see the form but others cant?

  • Profile Image
    seokristine
    Asked on August 18, 2011 at 11:37 AM

    I have put in two jotforms into their page using FanPageEngine.com (iFrameEngine).  One of the jotforms is working just fine; however, the other one - upon testing it today - some people cannot view.  All they see is the screen shot that I have attached.  But, when I tried to view the Contact Us form from my computer, I can see it in its entirety.

    So, our question is, why can they not view the contact us form?  We have tried to have them use different browsers but it is still not working, but we can see it so we know it's there to some degree.

    Please help.  I would really appreciate it.

  • Profile Image
    allanftd
    Answered on August 19, 2011 at 11:58 AM

    Hi seokristine,

    Thanks for bringing this to our attention.As far as I know, we haven't tested FanPageEngine with JotForm yet. As such, is it possible for you to use TabPress instead and follow the instructions on this tutorial - http://www.jotform.com/help/22-Adding-Form-to-Facebook?

    Let us know how it goes so that we can further assist you. Thank you for using JotForm!

    JOTFORM SUPPORT