What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Premium upgrade

    Asked by eyecareneworleans on August 18, 2011 at 12:27 PM

    I upgraded to Premium. Plimus says: "Your order is currently being reviewed by our staff for quality purposes, this process is usually completed within a few minutes, however, please allow up to 12 hours to hear back from us."

    Now I can't retrieve any new submissions and nor can I pull up older orders.

    Please help!

    Username: eyecareneworleans

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    JotForm Support

    Answered by NeilVicente on August 18, 2011 at 06:45 PM


    Sorry for any inconvenience caused, but are you still experiencing this issue? I've checked your account and found it to be on premium status. Your account and forms are good to go, and I can't see no reason why it would not work now.

    Send us a message if you're still having issues with your account. Thank you for using JotForm!