Cannot save the form

  • EyeCatchers_photography
    Asked on June 17, 2014 at 1:23 PM

    Every time I try to save my form, Jot forms locks up. the save icon grapics spin, but nothing happens.   I have had this problem before.  Please advise. 

    Page URL: http://www.jotform.us/form/23281555297157
  • Welvin Support Team Lead
    Replied on June 17, 2014 at 2:52 PM

    Hi,

    I've cleared your forms cache. I hope this helps. I would advise to clear your browser cache and cookies for Jotform to your current browser where the issue occurs then login again. Now, edit the form and see if you still can't save it.

    I would advise to check your browser console for the possible error there. If you are using Google Chrome, just simply press F12 and click "Console" tab when the developers tab appears:

    Cannot save the form Image 1 Screenshot 20

     

    Also, try to save the form using another browser. See if that works there.

    Please update us here!

    Thanks