What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I upgrade?

    Asked by johnbusst on June 19, 2014 at 04:59 AM

    When I try to upgrade it asks me for login details and it won't go further than username. I thought I might have forgotten my password so asked to change password and still just stalls.   We need an upgrade urgently to receive more  payments.


    Thank for your help

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    JotForm Support

    Answered by jonathan on June 19, 2014 at 10:53 AM


    Please try this steps

    1. Make sure you are already logged in to your  johnbusst account at https://www.jotform.com/login

    2. Go to JotForm Pricing page or use this shortcut URL https://www.jotform.com/pricing

    3. Click on the Upgrade button in the Pricing page of your preferred plan



    4. Just follow the succeeding instructions to complete the payments.

    After completing the payments, your subscription should now be upgraded.

    Please inform us if you are still having difficulty upgrading your subscription.