Downloading submissions doesn't download my Survey Matrix data

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    Asked on June 19, 2014 at 08:49 AM


    I have created a form and used the Survey Tools, Matrix tool to add a set of boxes.

    I want the user to input numbers for each category. 

    I then completed 4 test submissions. 

    When I download the submissions to Excel or CSV I only get the text boxes I have put on the form , none of the matrix data ( see screen shot).




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    Answered on June 19, 2014 at 12:15 PM

    You are right. It seems that numeric Matrix fields are not displayed in the Excel/CSV files:

    I forwarded this situation to our developers.

    They will contact you via this thread once they have an update on this.

    Let us know if further support is needed. Thank you

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    Answered on June 20, 2014 at 01:37 AM


    The problem has just been fixed and I am grateful that you pointed it out.

    Thank you very much

    Kind regards