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  • Profile Image

    the thank you page does not pop up when I test the form after embedding it on my website

    Asked by Jennifergrainger on June 19, 2014 at 10:18 AM

    when I test the form in the preview, the thank you page pops up. Then I embedded the code into my webpage and when I test it there it just returns to my webpage instead of going to the thank you page

    Thanks

    Jennifer Grainger

    Page URL:
    http://www.jennifergrainger.com

    does not pop up preview thanks then and
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    JotForm Support Manager

    Answered by Jeanette on June 19, 2014 at 12:54 PM

    I just tested the form and the problem is that the Thank You message shows in the middle of the page.


    To resolve the problem I would recommend you to us a Thank You URL web page.
    Just make something simply and get the URL. It can be something like:

    http://jennifergrainger.com/thankyou.html

    Then use that Custom URL as your Thank you page, rather than the default one.