What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Webform Miscounting Submissions

    Asked by collegiatecapital on June 19, 2014 at 11:05 AM

    We have set up a webform for individuals to reach out to schedule an appointment.  The form currently says there are 3 submissions.  When we happened to check the form today, there is a 4th submission in there that is not being counted nor were we ever alerted to it.  As a result we almost missed a meeting that was requested for tomorrow.

    What is the problem here?

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    JotForm Support

    Answered by david on June 19, 2014 at 01:01 PM


    I checked your account and the submissions count for one of your forms is indeed incorrect.  I have submitted a bug ticket to our development team to see if they can rectify this.  Thank you very much for pointing this out and we are very sorry this happened.

    Thank you for using Jotform!