Webform Miscounting Submissions

  • Profile Image
    Asked on June 19, 2014 at 11:05 AM

    We have set up a webform for individuals to reach out to schedule an appointment.  The form currently says there are 3 submissions.  When we happened to check the form today, there is a 4th submission in there that is not being counted nor were we ever alerted to it.  As a result we almost missed a meeting that was requested for tomorrow.

    What is the problem here?

  • Profile Image
    Answered on June 19, 2014 at 01:01 PM


    I checked your account and the submissions count for one of your forms is indeed incorrect.  I have submitted a bug ticket to our development team to see if they can rectify this.  Thank you very much for pointing this out and we are very sorry this happened.

    Thank you for using Jotform!