What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my jot form account?

    Asked by sandrafl08 on June 20, 2014 at 10:40 AM

    Please let me know how to cancel the automatic payments. I am currently enrolled in the $9.99/month plan.

     

    Thank you. 

  • Profile Image
    JotForm Support

    Answered by david on June 20, 2014 at 12:31 PM

    Hi,

    Our records show you have a Paypal based subscription, here are the steps to cancel it:

    You can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

    Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for using Jotform!