How do I cancel my jot form account?

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    Asked on June 20, 2014 at 10:40 AM

    Please let me know how to cancel the automatic payments. I am currently enrolled in the $9.99/month plan.


    Thank you. 

  • Profile Image
    Answered on June 20, 2014 at 12:31 PM


    Our records show you have a Paypal based subscription, here are the steps to cancel it:

    You can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

    Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for using Jotform!