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    please help me receive submissions to my forms

    Asked by strongtowerranch on June 20, 2014 at 04:09 PM

    I made changes to my forms, Quiz and 2014 Strong Tower Ranch Volunteer Application, and now i am not receiving notifications.


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    JotForm Support

    Answered by Welvin on June 20, 2014 at 04:24 PM


    Your email address is fine and our logs show that form emails were successfully delivered to your email address. Any emails to your spam folder? Please kindly check! If nothing is there, then I would recommend adding our IP Addresses and Domains to your server whitelist. Find it here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. There is a possibility that your mail servers are blocking Jotform, and whitelisting us should fix it.

    You can find more details with regards to email issues on this article: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope that helps! If you require any further assistance, feel free to contact us.