What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I reset my email address?

    Asked by Steven Auslander on August 19, 2011 at 07:37 PM

    I've been using this service for a while and love it.  Today, though, I think I may have killed my access to an important form.


    In setting up the email address to which I thought these forms would go, I think I may have overwritten my own login and password.  The form is for The Great Tucson Beer Festival, and the email addresses I input are sales@sahuarotrophy.com and TucsonBeerFest@aol.com.  I'd like the completed forms to go to each of those addresses, but I can't log in anymore.  


    Have I wrecked this?




    Steven Auslander 

  • Profile Image

    Answered by allanftd on August 20, 2011 at 12:05 AM

    Hi Steven,

    Thanks for contacting us. I have tried to look up your account in our member database using your Enterprise Media email address but only found a guest account with no forms in it. Searching our database using your two other email addresses yielded no results. Would you by any chance recall your JotForm username or any other email addresses that you might have used?

    Please advise soon so that we can assist you further.

    Thank you for using JotForm!