What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrade from premium to economy

    Asked by JobTestPrep on June 22, 2014 at 07:27 AM

    Hi,

     

    We would like to upgrade our current account from 1k to 10k per month. I've tried doing it but the system got stuck

     

    Awaiting your reply

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 22, 2014 at 10:25 AM

    Hello JobTestPrep,

    Upon checking your account, I found that you have active premium yearly subscription. Do get back to us if you want to upgrade to our "Economy" yearly subscription or monthly subscription. We will send you the direct upgrade URL.

    Please be noted that we will need to cancel your premium yearly subscription and prorated refund will be applied. 

    Do get back to us and we will do the needful.

    Thank you!

  • Profile Image

    Answered by JobTestPrep on June 23, 2014 at 01:22 AM
    Yes we want the Economy plan.
     
    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 23, 2014 at 03:32 AM

    Hello JobTestPrep,

    Please find below the direct upgrade URLs:

    Economy yearly subscription:  http://www.jotform.com/upgrade?username=JobTestPrep&account_type=economy&period=yearly

    Economy monthly subscription:  http://www.jotform.com/upgrade?username=JobTestPrep&account_type=economy&period=monthly

    Do get back to us once you upgrade to economy plan and then we will go ahead and cancel your premium yearly subscription.

    Thank you!