What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Upon checking your account, I found that your account was successfully upgraded on Feb 11, 2014. The reason why you have received this failed charge email is because it seems you had one another subscription for order #59732896. I have cancelled this subscription and you will not receive failed messages anymore.
It seems you tried to change your credit card details in Feb and that resulted in a new subscription. As it is a very old transaction and our payment processor won't allow us to process the refund. I have increased you next billing date by 4 months. Your account will now be due for renewal only on 06/11/2015.
I'm sorry for the trouble caused to you.