What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    !! URGENT !! - Account was disabled, but we just upgraded

    Asked by Richard Sulaka  on June 23, 2014 at 10:44 AM

    This is an urgent matter!  You just disabled our account in the middle of the week before our event.  We upgraded our account as soon as we received notice last week that we were reaching our account limits.  Now your site doesn't even recognize our account!  Please give me a way to speak to someone to fix this problem immediately, as this is certainly an error from your end.  I have a copy of the receipt I received after purchasing the upgrade.  Please help.  Time is of the essence!

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    JotForm Support Manager

    Answered by Jeanette on June 23, 2014 at 11:44 AM

    Hello Richard

    I have replied to you on this thread