What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paypal payment error

    Asked by hfforms on June 23, 2014 at 01:00 PM

    Users have mentioned the last week or so that the form freexes on them when they try to pay at the end of the form using the PayPal widget.  I have looked but see nothing wrong with the form's design to cause this.  Am I missing something?


     I ran a quick test to duplicate.  This is the error on PayPal that I get:


    You have entered an invalid quantity value. A quantity value must be an integer greater than or equal to one.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 23, 2014 at 04:39 PM


    I am unable to recreate this problem here. Can you tell us which products did you select on your test when you received the Paypal error?