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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing form

    Asked by Nicola Wong  on June 23, 2014 at 01:12 PM

    The account email is through eisenpress@gmail.com. She is happy to upgrade the account, but now the form is gone and she can't recover it.

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    JotForm Support

    Answered by david on June 23, 2014 at 03:23 PM


    Our records show the account associated with the email "eisenpress@gmail.com" has indeed upgraded to premium.  I also see three forms associated with the account:




    If these are not the forms you were looking for, please provide us with any other information you can such as the form URL, a webpage containing the form, the form ID number or anything of that sort and we will be happy to look into helping you recover the form.

    Thank you for using Jotform!