What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    billing question

    Asked by RainbowChorale on June 23, 2014 at 05:13 PM

    I received a confirmation of payment. But I never signed up for premium for the entire year. We only need the premium in certain months when we have a lot of submissions. I specifically downgraded the level from premium to free. I should have not been charged. Please issue me a refund. Thank you.





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    JotForm Support

    Answered by NeilVicente on June 23, 2014 at 06:13 PM

    Hello Dave,

    Sorry for the inconvenience caused on your end. JotForm paid subscriptions are actually automatically recurring, so you will have to proactively downgrade/upgrade your account whenever necessary.

    Anyway, I have downgraded your account and processed the refund. Please allow up to a week or two for the refunded amount to reflect on your credit card.

    Thank you for using JotForm!